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Kari Thomas
  • Boise, ID
  • United States
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  • Birgit Biehl - simply birgit
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Kari Thomas's Discussions

How do you deal with Excessive Repeated Phone Calls & Emails from the same customer?

Started this discussion. Last reply by Katherine Corkill Aug 14, 2013. 11 Replies

I have an issue and would greatly appreciate some feedback on how to deal with a customer.For a month now, I have a lady who calls repeatedly. emails excessively and if she can't get a hold of me she…Continue

Creating Ads in Facebook

Started Oct 10, 2012 0 Replies

I have been creating ads in Facebook and trying to figure out what works. I took the seminar last Wednesday. Cynthia from Moon Maid Botanicals was so great in helping out and explaining what works…Continue

Tags: maid, botanicals, moon, offers, perfection

Return Policy for Skin Care Products.

Started this discussion. Last reply by Lisa Dolloff Oct 9, 2012. 5 Replies

I need some help! I am revamping some policies and want to know about your experience with a Return Policy.Here is my return policy:Due to health concerns, we are unable to accept returns on open or…Continue

Holiday Marketing at Skin Perfection

Started this discussion. Last reply by Kari Thomas Oct 2, 2012. 20 Replies

My Goal: 2X2X2:Facebook 1,127 followersEmail 600Twitter 198I am following Donna Maria's Holiday Marketing Plan, my biggest hurdle: The Newsletter.Love to Blog, not a fan of formal newsletters.What is…Continue

Tags: 2X2X2, Maria, Donna, Marketing, Holiday

 

Kari Thomas's Page

Latest Activity!

Katherine Corkill replied to the discussion 'How do you deal with Excessive Repeated Phone Calls & Emails from the same customer?'
"Wow... this goes beyond anything I suggested or implied.  This woman may actually require intervention such as filing a complaint with her local police.  And subtlety doesn't seem to be working so maybe you need to tell her to take a…"
Aug 14, 2013
Kari Thomas replied to the discussion 'How do you deal with Excessive Repeated Phone Calls & Emails from the same customer?'
"Just as an update to everyone.  I got up this morning and started to block this lady from all communication. Some of my attempts failed because I have to pay for service to block her IP address. I did not have the time to set up an account so…"
Aug 13, 2013
Kari Thomas replied to the discussion 'Unauthorized User'
"Great ideas, thank you for the suggestions!"
Aug 13, 2013
Kari Thomas replied to the discussion 'Unauthorized User'
"I did send an email that was ignored."
Aug 12, 2013
Katherine Corkill replied to the discussion 'How do you deal with Excessive Repeated Phone Calls & Emails from the same customer?'
"When you say this lady is older, how old are you referring to since this could play a huge role in why she continues to call, especially with the same question?  For all you know she could have early onset Alzheimers disease which would make…"
Aug 12, 2013
Megan - Your Indie Coordinator replied to the discussion 'How do you deal with Excessive Repeated Phone Calls & Emails from the same customer?'
"Kari, There is more feedback for you on our Facebook page! https://www.facebook.com/IndieBusinessFans/posts/10151795860067376"
Aug 12, 2013
Kari Thomas replied to the discussion 'How do you deal with Excessive Repeated Phone Calls & Emails from the same customer?'
"Thank you everyone for your suggestions, this is a very sensitive subject for me as I love to talk with my customers. I have just never had a customer who was on the borderline of harassment. I knew my husbands advice was correct, but I am saddened…"
Aug 11, 2013
dM, CEO replied to the discussion 'How do you deal with Excessive Repeated Phone Calls & Emails from the same customer?'
"Maryclaire, Thank you for your reply. Your answer makes me think of the value of having a periodic open call where your customers can call in and ask anything they want about your products. As you know, we do this as an Indie Business Network member…"
Aug 11, 2013
Maryclaire Mayes replied to the discussion 'How do you deal with Excessive Repeated Phone Calls & Emails from the same customer?'
"This is a really sad situation. You have gone above and beyond what is expected of customer service. It is impossible for you to be able to devote so much time to one person. It seems as if the answer is to ignore her, but I wish there was a way to…"
Aug 11, 2013
dM, CEO replied to the discussion 'How do you deal with Excessive Repeated Phone Calls & Emails from the same customer?'
"300 times this month? And it's only August 11. Oh my goodness. B-L-O-C-K. Unless you are prepared to be responsible for her mental health, you've simply got to let this go. dM"
Aug 11, 2013
dM, CEO replied to the discussion 'How do you deal with Excessive Repeated Phone Calls & Emails from the same customer?'
"Kari, Anyone who interrupts you 30 times should be blocked. You do not have two hours to talk to a person who has spent only $100 on your products. I suggest blocking her form everything you can and ignore (but save) everything else. Your message…"
Aug 11, 2013
Kari Thomas replied to the discussion 'How do you deal with Excessive Repeated Phone Calls & Emails from the same customer?'
"Yes, she is a retail customer. Yes, she is lonely and older. Any reply I send is going to offend her. I do all of the customer service because I want to be in touch with my customers. Her constant calling, emailing and live chat requests goes way…"
Aug 11, 2013
Kari Thomas posted a discussion

How do you deal with Excessive Repeated Phone Calls & Emails from the same customer?

I have an issue and would greatly appreciate some feedback on how to deal with a customer.For a month now, I have a lady who calls repeatedly. emails excessively and if she can't get a hold of me she will use the Live Chat on my website. I only have one phone line and when I am talking to other customers she will beep in. Many times she has called over 30 times while I am talking to another customer. On the weekend she emails constantly because she knows we are closed. When I do talk to her on…See More
Aug 11, 2013
Kari Thomas replied to the discussion 'Unauthorized User'
"The same thing has happened to us and we are trying to figure out how to deal with it. Right now the only thing I have found to be helpful is that I found out who the person is and will not fill any orders for that person. I don't know if this…"
Aug 11, 2013
Kari Thomas replied to the discussion 'Open Sky... What do you think?'
"Thank you for the follow Natalia, sorry it took me so long to reply. I am not a fan of sears but I am just getting started. The feeds are difficult to upload products which means it has taken way too long to set up. My favorite is Amazon, we do the…"
Aug 11, 2013
Kari Thomas replied to the discussion 'Open Sky... What do you think?'
"Thank you so much for the follow. Even if you are not a "new" follower it will still help. Let me know if you have a store so I can return the favor. I do know about the 20% commission, but I look at it as a trade off for free advertising.…"
Jul 23, 2013

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At 11:52am on January 11, 2010, dM, CEO said…
Welcome! Please read this message as it contains important information about using this site!

I hope you will take a moment to visit the Sponsors who help us bring you this collaborative community, and who provide the ingredients, products and services you need to be successful!

OTHER FUN THINGS TO DO AT THE SITE

1. Check out IBN member products in our Photo Gallery. (Please note that submitting product photos, videos and groups is a benefit of membership in the IBN trade organization. You can get more information about this and other IBN member benefits at this link.)

2. Visit our Events Calendar where you can find out about fun activities. educational events and classes on making your own beauty products.

3. Join a Group, participate in some informative Discussions and share your thoughts on some Blogs.

4. Watch some fun Videos posted by IBN members!

If I can help in any way, please do not hesitate to call on me.

Thanks!
dM

Sincerely,
DONNA MARIA COLES JOHNSON
CEO + Founder: Indie Business Network
CEO + Founder: The Media Is You
My Business Blog | Social Media Training
 
 
 

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